Privacy Policy

Auto Glass Empire LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or utilize our auto glass repair and replacement services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Request a quote for auto glass services
• Schedule an appointment
• Contact us via phone, email, or our website
• Leave a review or testimonial
• Participate in promotions or surveys

The personal information we collect may include:

• Name (first and last)
• Email address
• Phone number
• Vehicle information (year, make, model)
• Address (for mobile service appointments)
• Payment information (processed securely through third parties)
• Insurance information (if applicable)

2. How We Use Your Information

We use the information we collect to:

• Provide and deliver auto glass repair and replacement services
• Process transactions and send related information including purchase confirmations and invoices
• Respond to your comments, questions, and provide customer service
• Schedule and confirm appointments
• Send you technical notices, updates, security alerts, and support messages
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Comply with legal obligations and protect our rights

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service Providers: We may share information with third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., insurance companies, payment processors).
• Legal Requirements: We may disclose information when required by law or in response to valid requests by public authorities.
• Business Transfers: Information may be transferred as part of a merger, acquisition, or sale of company assets.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

5. Third-Party Services

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties.

We use the following third-party services that may collect information:

• Google Analytics (website analytics)
• Google Ads (advertising)
• Social media platforms (if you interact with our pages)

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We use industry-standard encryption for sensitive data transmission and storage. Payment information is processed through secure, PCI-compliant third-party payment processors.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Opt-out of marketing communications
• Request restriction of processing your personal information

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Auto Glass Empire LLC
• Serving Orlando, Kissimmee & Central Florida
• Phone: (407) 710-5381
• Email: [email protected]